Troubleshooting

In an effort to meet Wave's sustainability pledge, all of our products are 'Designed For Repair'. The user can resolve most issues with some basic troubleshooting or spare parts provided. We ask you to work with our customer services team via live chat or email for any questions you have and follow the troubleshooting guides below for common problems with inflatable spas:

PROBLEMS
CAUSES
SOLUTIONS
Bubble Jet system is not operating

Air pump is too hot

Something is wrong with the heater unit

Air Pump is in cooling mode

Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate

Wait for 10 minutes and restart

Contact Customer Service if it does not reset

Heating system does not operate

Water is too hot/above sensor maximum

Temperature is set too low

Dirty filter cartridge

Improper water levels

Heating element failure

Unplug the spa and allow the water to cool

Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature

Clean/replace the filter cartridge

Add water to the specified levels

Contact Customer Service for advice

Filtering system does not operate OR Rattling noise when switching filter on

Dirty filter cartridge

Water level is too low

Something is wrong with the heater unit

Clean/replace the filter cartridge

Contact Customer Service if it does not reset

Ask a professional electrician to check whether the household electrical supply is functioning correctly

Spa leakage Wave spa is torn or punctured Use the repair patch provided
Spa Dripping Water from, or around Heater

There are four places on the heater where water could leak from apart from damage to the liner.

(1) Filter Inlet
(2) Filter Outlet
(3) Air Bubble Blower Connector
(4) The Inflation Connector Cap
1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten inflation Connector Cap (4)

2. If the leak is continues empty and unplug the spa. Then turn the spa upside down, on a soft surface to avoid damage

3. Tighten/ ensure the jubilee clip (3) is tight, using a flat-head screwdriver

Please re-fill your spa and check for any water leaks

In the event that your spa continues leaking Customer Service Service for advice
Water is not clean

Insufficient filtering time

Dirty filter cartridge

Improper water maintenance

Increase filtration time

Clean/replace the filter cartridge

Refer to the chemical manufacturer’s instructions

Display temperature is higher than 40°C / 104°F, after stopping heating function

Residual water in the Wave spa will continue to be heated by residual temperature

Water inlet through the filter system may be blocked

Unplug from mains and wait. The temperature will start to reduce and return to normal

Clean the inlet