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Using the Product

Payment, Shipping, Returns & Warranty

Spa Care


In an effort to meet Wave's sustainability pledge, all of our products are 'Designed For Repair'. The user can resolve most issues with some basic troubleshooting or spare parts provided. We ask you to work with our customer services team via live chat or email for any questions you have and follow the troubleshooting guides below 

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

Error Codes

Control Panel Error Codes