Customer Services

CONTACT US

The best way to contact us to is to use our automated chat, which you can find in the bottom corner of every page on this site. Someone will be there to answer you between 8am and 6pm GMT Monday to Friday and 10am and 4pm at weekends. If nobody is available, we will take your details and get back to you within 48 hours. 

If you'd prefer to, you can email us at waveCS@wavedirect.co.uk

PRESS & MARKETING

For all press, marketing & affiliate enquiries please contact our customer services team, we are always keen to further develop relationships with affiliate businesses so please don't hesitate to get in contact if you have any queries.

RETURNS

Products may be returned within 14 working days in the exact condition received and in the original packaging. If the spas are returned in a used / damaged condition they will not be accepted and will be returned to sender. Each spa will be thoroughly checked prior to dispatch.

RETURNS ADDRESS - PLEASE CONTACT CUSTOMER SERVICES BEFORE RETURNING

Care of Wave Direct - 'Returns' Followed by 'Order Number'
The Storage Place 3
312-313 Foster Court
Team Valley Trading Estate
Gateshead
Tyne & Wear
NE11 0NH, UK

WARRANTY RETURNS

All Wave Spas come with a 12 month warranty on the control unit and a six month warranty on the cover and liner. In the unlikely event that you do have issues with your Wave Spa, we will try to help you with troubleshooting in the first instance followed by repairs. If we are unsuccessful, we will move to replacing any damaged parts or the whole spa. 

Products must be used in accordance with the instructions provided.
Due to hygiene reasons, in the case of a Wave Spa needed to be returned, they must be returned in clean & dry condition regardless of the type of the warranty claim. Failure to do this could mean we would return the Wave Spa to you.

Please note that warranty claims are subject to product assessment and testing on receipt of the spa. Any issues with the control unit are covered for 12 months, subject to using the spa correctly. The cover and liner have 6 months warranty and will be replaced if it has a puncture due to a manufacturing fault.
We will request photographic evidence that the damaged item has been disabled before sending the replacement item. In order to be directed to the relevant aftersales provider, you will have to submit a warranty claim with us.